Privacy Policy

1. Introduction

Welcome to Virtuo. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video chat service.

2. Information We Collect

2.1 Information You Provide

• Filter Preferences: Country, gender, and language preferences
• Payment Information: Processed securely through Stripe (we do not store card details)
• Text Messages: Chat messages sent during video sessions (not stored after session ends)

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Connection times, features used, interaction patterns
• IP Address: For security and ban enforcement purposes
• Cookies: Session cookies for functionality (see Cookie Policy below)

2.3 Information We Do NOT Collect

• ❌ Video or audio recordings
• ❌ Personal identification (name, email, phone number)
• ❌ Location data beyond country selection
• ❌ Social media profiles or contacts

3. How We Use Your Information

We use collected information to:

• Provide and maintain the video chat service
• Match you with other users based on your filter preferences
• Process payments for premium features
• Enforce our Terms of Service and ban policy
• Improve and optimize the service
• Prevent fraud and abuse
• Comply with legal obligations

4. Video and Audio Privacy

Important: Virtuo uses WebRTC technology for peer-to-peer video and audio connections.

• Video and audio streams are transmitted directly between users
• We do NOT record, store, or monitor video/audio content
• Streams are not routed through our servers
• Sessions are completely ephemeral (temporary)
• No video/audio data is retained after disconnection

Note: We cannot control what other users may record on their own devices. Please be mindful of what you share during video chats.

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• OpenAI: Translation services (if enabled)
• Google: Advertising services

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Law enforcement requests
• Protection of our rights or safety
• Prevention of fraud or illegal activities

6. Data Retention

• Session Data: Deleted immediately after session ends
• Text Messages: Not stored after session ends
• Payment Records: Retained as required by law (typically 7 years)
• Ban Records: Retained for duration of ban period
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for service functionality (session management)
• Analytics Cookies: To understand how users interact with the service
• Advertising Cookies: Google Ads for monetization

You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Objection: Object to certain data processing activities
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@virtuo.world

9. Children's Privacy

Virtuo is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Security

We implement appropriate technical and organizational measures to protect your data:

• Encrypted connections (HTTPS/WSS)
• Secure payment processing through Stripe
• Regular security assessments
• Access controls and authentication
• Peer-to-peer video (no server-side storage)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

12. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

14. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

15. California Privacy Rights (CCPA)

California residents have specific rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

Note: We do not sell your personal information.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: