We're here to help! Reach out to us anytime.
Virtuo uses a staged ban system. You can either wait for the ban to expire or pay to unban immediately:
💎 Virtuo Plus subscribers get 1 free unban per month!
You can cancel your Virtuo Plus subscription anytime through your profile page on our website. Go to Profile → Settings → Cancel Subscription. The cancellation will take effect at the end of your current billing period.
No! Virtuo uses peer-to-peer WebRTC technology. Your video and audio are transmitted directly to your chat partner and are never recorded or stored on our servers.
Click the "Report" button during your chat session. Users who receive 20+ reports will be automatically banned. The ban duration depends on their ban history (24 hours → 1 week → 1 month).
Payments are generally non-refundable. However, if you believe you have a valid reason for a refund, please use the contact form above or email us at support@virtuo.world and we'll review your case.
You must be at least 18 years old to use Virtuo. We may request age verification at any time.
We typically respond within 24-48 hours
For urgent safety concerns, please contact us on X: @virtuoworldoff